MY BIO

Who I Am?

Hi! I am Crystal Hope Fernandez from Davao City, Philippines. I am a Beauty and Fashion enthusiast turned entrepreneur. I am passionate, focused and goal-driven virtual assistant who is willing to take the position as your Executive Sidekick. I am 35 yrs old and a mother of two boys. Here’s a quick tour back to my first job till I got here as an Executive Sidekick

After finishing my degree in Bachelor of Science in Elementary Education with specialization in Communication Arts, I started working as a telephone banker, a technical support representative, and then a customer service representative. I’ve been a part of the Back Office Support Team, and became a Team Manager and Client Relations Manager for that same Line of Business in the same company. I trained my subordinates and then promoted them to their well deserved positions. I eventually left the corporate world with an experience I will never forget and to my team, I am forever grateful. I enjoyed working with a lot of people and I am thankful I left an impression to the people I worked with. I left the BPO world and got married in 2012 then I started working as an Executive Sidekick to an Introspective Coach. I started my own business in 2013 selling beauty products and grew my online circle because of it. I opened my own shop in 2016 and started to do it full time. I organized makeup workshops and transacted different businesses within the makeup and cosmetics industry.

Pandemic hit us and I decided to close my shop and business. Now back in the freelancing zone and ready to be working as an Executive Sidekick for your business online. Asking about my WHY on this move? I wanna make sure I protect my kids. As much as I want to continue my own business, my physical makeup shop and do transactions face to face following the safety protocols, at the end of the day, I still worry about bringing home the virus to my precious family. I want to ensure their safety first then do the best thing that I do in the business industry.

Ecommerce is so close to my heart since I have been working in this line of business for years now but I would definitely consider helping you out in your business, whether it may be in line with my niche or not. Ready to take a plunge and pour my heart out. Feel free to check out my blog and other business related portfolio if you please.

You may send a personal message or call me anytime and let's talk business.

Why am I here?

HI I’M YOUR EXECUTIVE SIDEKICK

Here's a summary of my employment history and a quick glimpse of what I can offer to your business...

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EXPERIENCE

Manager and Customer Service Specialist - Makeups And Beyond

July 2016- March 2021

Started my own business from scratch. I was completely hands-on to my small business, focused on drop shipping, buying and selling and all the ins and outs of the retail industry. I managed the flow of of products from purchasing to sales and inventory. All through out the 5 years of operations, we organized events both online and on site focusing mainly in makeup, selfcare and beauty and wellness.

EXECUTIVE SIDEKICK . HXWORKS

November 2014-June 2016

Completing tasks mainly focused on researches about social media connections, content marketing, and startups

TEAM MANAGER/ VENDOR RELATIONS MANAGER. AT&T. SUTHERLAND GLOBAL SERVICES

2009-2012

Focused on service delivery, meeting the metrics for the clients. It also included communicating with the clients and making sure that the Operations team works smoothly to carry out the mission and vision of the company.

TECHNICAL SUPPORT REPRESENTATIVE. AT&T. SUTHERLAND GLOBAL SERVICES

April 2009 - September 2009

Focused in providing excellent technical support service to subscribers of AT&T in different parts of United States of America.

TELEPHONE BANKER. WASHINGTON MUTUAL. PEOPLE SUPPORT PHILIPPINES

July 2007- July 2008

Worked as a telephone banker, processing all bank related requests by customers over the phone. Worked with different departments including Credit Card and Fraud Investigating Team.

Your Executive Sidekick, Up-close!

When you think about drive, motivation and fulfillment, nothing can really stop you when you love what you do. Expressing and communicating my thoughts have been my bread and butter ever since. My passion for Makeups, Fashion, Lifestyle and Life as a whole will always be my driving force to go above and beyond what is required for me to do.

I may be the perfect fit for your growing business and I am very excited to be working with you.